What information we collect

The Elevation Empress collects data to coach effectively and provide you the best experience. You provide some of this data directly when interacting with us or contact us for more information or with a query. We get some of it by recording how you interact with our products.

You have control over what data we collect. When asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide goods or services, we may not be able to provide those goods or services.

The type and amount of data we collect varies according to your relationship with us, but may include some of the items below:

• Name and contact data. We collect your first and last name, email address, phone number and other similar contact data such as delivery address. In most cases, this will be your business contact data.
• Purchases. We collect data about the orders you place and purchases you make.
• Feedback about our products and services. We may send you surveys to establish your satisfaction level with the service provided. For more information on how to manage your communication preferences, please see Your Rights (Your Communication Preferences) below.
• Your interactions with us. We collect the content of messages, e-mails, letters or phone calls you send us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations may be monitored and recorded.

What we do with it

We use your personal data in order to conduct business with you. Depending on your relationship with us, this may include sales, business improvement, marketing and communication activities.

The Elevation Empress uses the data we collect to operate our business and provide the coaching and services we offer. We also use it to send communications, including promotional communications and to serve our legitimate business purposes.

Your rights

You have rights over how we use your data, and unless your request to exercise those rights is complex or there are numerous requests, we will normally respond within one month of receipt of your request.

Your rights include:

• Access. You have a right to know whether we hold personal information about you. Where such is the case, you can request a copy of your personal data held, as well as information about how it is being used. However, please note that your right of access is subject to limits and we may not be able to provide you with all the requested information. Where this is the case, we will explain the reasons why. Your request will be responded to within one calendar month of receipt. Please note that we may require you to provide proof of identity before we are able to provide any information.
• Rectification. Where information held about you is inaccurate or incomplete, you may request its rectification or completion.
• Erasure. In certain circumstances, you may request your information to be erased (subject to conditions).
• Restriction. You have a right to ask us to restrict our use of your personal information in some circumstances, for example whilst we investigate a complaint that the data we hold about you is inaccurate (subject to conditions).
• Portability. In certain circumstances, you may request the movement, copy or transfer of your information (subject to conditions).
• Objection. You have a right to object to the use of your information. Additionally, where we have used your information in pursuit of our legitimate interests, you can ask us to stop (subject to conditions).

Should you wish to exercise those rights, please contact us.